Orders & Shipping
When will my order be shipped?


Orders placed before 2:00 pm (Monday–Friday) will be shipped the same business day. Orders placed after 2:00 pm, on weekends, or on public holidays will be shipped on the next business day. During launches, promotions, public holidays, and other busy periods, dispatch times may be slightly longer.
How long does delivery take?

Estimated delivery times within New Zealand are:

  • South Island: 1–3 business days
  • North Island: 2–4 business days
  • Rural delivery: allow an additional 1–3 business days

Delivery timeframes are estimates only and may vary depending on the courier network.
Do you ship internationally?


We currently ship within New Zealand only. Shipping rates and estimated delivery timeframes are calculated at checkout.

International shipping may be available in the future, so please check back for updates.
How do I track my order?


Once your order has been dispatched, you will receive an email with tracking details.
I entered the wrong shipping address. What should I do?


Please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update your address. Once an order has been shipped, we may not be able to make changes.
What should I do if my parcel is delayed, lost, or arrives damaged?


Please contact us with your order number and any relevant details or photos, and we will help investigate the issue with the courier.

Products & Usage
Who are Create Nutrition products for?


Create Nutrition products are made for active people who want effective, convenient nutritional support without unnecessary ingredients. Whether you are training hard, working long hours, travelling, playing sport, or simply trying to improve your hydration, recovery, and daily performance, our products are designed to fit easily into your routine.

You do not need to be an elite athlete to use Create. Our products are for anyone who wants high-quality, full-dose formulas in a simple single-serve format.
Can I use your products every day?


This depends on the product and your individual needs. Always follow the recommended serving instructions on the label and seek professional advice if you are unsure.
When is the best time to take your products?


This depends on the specific product. Some are suited to before training, some after training, and some can be used any time during the day. Product-specific directions are provided on each product page.
Do I need to train to use your products?


No. While some products are designed with performance in mind, Create Nutrition is built for real life. Many of our products can fit into the routines of active people, workers, parents, travellers, and anyone focused on consistency and wellbeing.
Are your products easy to take on the go?


Absolutely. That is kind of the whole point.

Our single-serve sachets are designed to fit easily into your gym bag, handbag, work bag, car, or luggage, so you can take them wherever your day takes you. No bulky tubs, measuring scoops, or mess required.

Ingredients & Formulation
What makes Create Nutrition different?


Create is built around a simple idea: nutritional products should be effective, convenient, and made without cutting corners.

We use purposeful, full-dose ingredients in practical single-serve sachets, so there are no bulky tubs, messy scoops, or guesswork. Our formulas are made in New Zealand using carefully selected ingredients, including natural flavours and sweeteners, organic New Zealand sea salt, and highly regarded forms such as magnesium glycinate.

Everything we create is designed to fit real life while still meeting a higher standard for quality, formulation, and performance.

No unnecessary fillers. No underdosed formulas. No compromises. Just products created to do what they say they will.
Do your products contain artificial colours, flavours, or sweeteners?


No. Create Nutrition products are made without artificial colours, artificial flavours, or artificial sweeteners.

We use natural flavours and naturally derived sweeteners, including stevia and thaumatin, to create products that taste great without unnecessary artificial ingredients.
Are your products made in New Zealand?

Our products are made in New Zealand from local and imported ingredients.
Where can I find the full ingredient list?


Each product page includes a full ingredient list, directions for use, and any relevant warning information.
Do your products contain allergens?


Please refer to the ingredient list and product label for allergen information. If you have a specific allergy or dietary concern, contact us before ordering.
Are your products tested for quality?


We are committed to quality and care in our formulation and production process. Specific product information will be provided on relevant product pages where applicable.
Can I take your products if I am pregnant, breastfeeding, or on medication?


We recommend speaking with a healthcare professional before using any supplement if you are pregnant, breastfeeding, have a medical condition, or are taking medication.

Returns & Refunds
Can I return my order?

Please refer to our Returns & Refunds Policy for full details. Due to the nature of supplement products, we may not accept returns on opened items unless the product is faulty.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
What if I receive the wrong item?

If you receive an incorrect item, please contact us as soon as possible with your order number and a photo if needed, and we will work to resolve it.
What if my item arrives damaged?


Please contact us as soon as possible with your order number and photos of the damage so we can help.
How long does it take to process a refund?

If a refund is approved, it is usually processed back to your original payment method. Processing times may vary depending on your payment provider.

General
Where can I buy Create Nutrition products?

You can shop directly through our website. If we become available through selected stocklists, those locations will be listed on our website.
How can I contact you?


You can reach us through our Contact page or by emailing us at admin@createnutrition.co.nz
Do you offer wholesale?

Yes. Please email us at sales@createnutrition.co.nz
Will you be releasing more products?

We are always working on what is next. Follow us on social media or join our email list to stay updated on launches and new releases.