We aim to get your order packed and on
its way as quickly as possible.
All orders are processed and dispatched from New Zealand. Once your order has been placed, you will receive a confirmation email, followed by a shipping confirmation with tracking details once your parcel has been dispatched.
Dispatch timeframes
Orders placed before 2pm on week days
will be dispatched that day otherwise they will be dispatched the next business day.
Please note that during product launches, promotions, public holidays, and busy periods, dispatch times may be slightly longer.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery timeframes
Once dispatched, estimated delivery times are:
New Zealand
- South Island: 1–3 business
days - North Island: 2–4 business
days - Rural delivery: please allow an
additional 1–3 business days
These delivery estimates are a guide only and may vary depending on the courier network and your location.
Shipping rates
Shipping costs are calculated at
checkout.
- Flat rate shipping nationwide: $5
- Free New Zealand shipping on orders over $99
Rural delivery fee:
- Additional rural delivery charges may apply at checkout
Order tracking
Once your order has been dispatched, you will receive an email with tracking information so you can follow its progress.
If you have not received your tracking email, please check your junk or promotions folder first. If it is still missing, contact us at admin@createnutrition.co.nz and we will help.
Delivery delays
While we do our best to dispatch
orders promptly, once a parcel has been handed over to the courier, delivery timeframes are outside of our direct control.
Occasionally, delays can occur due to courier backlogs, weather events, rural delivery routes, or peak periods. We appreciate your patience if this happens.
Incorrect addresses
Contact us as soon as possible at admin@createnutrition.co.nz with your order number and the correct address. If your order has not yet been dispatched, we will update it for you. Once an order has shipped, we are unable to make changes, and any redelivery or return costs may be your responsibility.
Lost, damaged, or missing parcels
If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us at admin@createnutrition.co.nz as soon as possible with your order number and any relevant photos if applicable.
We will work with the courier provider to investigate and help resolve the issue as quickly as possible.
Authority to leave
If authority to leave is selected with the courier, parcels left at the delivery address are at the customer’s risk.
International shipping
We currently ship within New Zealand only. Shipping rates and estimated delivery timeframes are calculated at checkout.
International shipping may be available in the future, so please check back for updates.